Navigating a Slow Hiring Process: Candidate Experience

In our previous post, we discussed some of the ways that staffing firms can navigate a slow hiring process to keep their clients and respective candidates happy. While it can be a difficult balancing act, doing your part and keeping candidates informed can reduce ill feelings toward your firm. In addition, we’re going to take a closer look at how nurturing the candidate experience can improve the process and keep everyone content. Even more importantly, a Staffing Liability Insurance policy will provide the financial and legal protections your firm needs to thrive.

Convey expectations.

Rather than just tell your candidates that they need to pass a background check, be specific about why. For example, if they are applying to work in finance, ensure they have good credit and pay their bills on time. Or, if they are hoping to be placed in a position where they will work with kids, ensure they don’t have any violations or incidents on their record that could disqualify them. Candidates want to know what to expect, and want to know they are being vetted for the skills they need to succeed, not just cutting through red tape.

Building trust.

It’s easy for the consent forms for background checks to get lost in the various documents that the candidate must fill out and sign.

If you want to build a trusting relationship from the beginning, it’s valuable to provide a verbal explanation plus any hard copy resources that may be helpful in ensuring the candidate is fully informed about the process. Also, include information regarding your background screening provider, the expected turnaround time, and any necessary instructions (such as the procedure for a drug test). The transparency and integrity that are conveyed by this level of communication are invaluable in building company loyalty and trust, explains Easy Backgrounds.

Be transparent.

Notify the candidate how the background checks will be used in the decision-making process. For this reason, it’s important to have a consistent and formal background screening process that applies to each candidate. It’s equally as important to allow the candidate to dispute anything that might come up, even if you don’t end up placing them with that specific client.

About World Wide

For the last 50 years, World Wide Specialty Programs has dedicated itself to providing the optimal products and solutions for the staffing industry. As the only insurance firm to be an ASA commercial liability partner, we are committed to that partnership and committed to using our knowledge of the industry to provide staffing firms with the best possible coverage. For more information about Staffing Professional Liability Insurance or any other coverage we have available to protect your staffing business, give us a call at (800) 245-9653 to speak with one of our representatives.

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