How Can Staffing Agencies Improve Client Relationships?

If clients are happy with their staffing agency, it will significantly impact the agency’s overall success rate and the entire hiring process. Agencies must always keep in mind that this industry is all about developing and building relationships. It is a recruiter’s job to create strong relationships with clients to secure their trust and grow business. Therefore, keeping clients happy is a must. Your clients can use these methods to help strengthen weakened bonds, improve client relationships, and increase business.

Industry Knowledge

Recruiters will only be hired if potential clients feel they are credible and are knowledgeable in their industry. Since they will be sought after for quality service, it is important that recruiters are experts in a few industries, rather than being spread too thin across multiple industries. In the long run, it is worth keeping the reach smaller to keep current clients happy and loyal. If your clients are well versed in the industry, this should be a piece of cake.

Strong Communication

It is always better to over-communicate than to under-communicate.  Clients should always be in the know about where the recruiters are in the hiring process and where they stand with open jobs. If they aren’t communicating this well enough, their clients will eventually take time out of their busy day to follow up and likely question why they are using them in the first place. If they feel that they are more eager and possibly even capable of filling the positions better than the recruiter, clients will not be happy. Clients must always stay informed to build trust and credibility and show that their clients’ mission is their mission.

Professionalism is Key

When recruiters are hired, they become the face of the company throughout all the interactions with applicants. How they communicate, present themselves, and perform will directly reflect the employer’s credibility and overall reputation. Since companies have many options in their recruiting methods, they want to be 100% certain that they are partnering with recruiters that not only make sense for their business model, but are practical and will maintain high levels of professionalism. However, hiccups in the hiring process are inevitable from time to time, which is why it is so important that your clients are protected with staffing liability insurance.

Use a CRM

A CRM platform is a beneficial tool in this industry. Being able to better track clients will help build stronger relationships with them. Since agencies are normally overrun with tasks daily, it is smart for staffing firms to take advantage of a CRM to help manage these tasks and client communication. This will ensure that agencies can remain efficient while also staying connected. These services are user-friendly and can greatly help staffing agencies improve their client relationships.

About World Wide Specialty Programs

For the last 50 years, World Wide Specialty Programs has dedicated itself to providing the optimal products and solutions for the staffing industry. As the only insurance firm to be an ASA commercial liability partner, we are committed to that partnership and committed to using our knowledge of the industry to provide staffing firms with the best possible coverage. For more information about Staffing Professional Liability Insurance or any other coverage, we have available to protect your staffing business, give us a call at (877) 256-0468 to speak with one of our representatives.